Common Question especially at 2am in the morning.
Check the following:
ONT (WHITE NUCLEUS CONNECT BOX) Does not show Link light red.
If red: means you have a broken Fiber, Change yellow patch cord and still persist, call Helpdesk
Connected to ONT port 1 (or 2 for some)
LAN port to Router (ASUS- Black /Engenius - White) via WAN Port.
Link Status is GREEN or Yellow (gigabit cable)
Link Blinking...means traffic coming thru.
Connect via LAN to Router
Go to: Control Panel\Network and Internet\Network and Sharing Center
Connections: Local Area Network (LAN)
IPv4 Connectivity : Internet (Limited-do more checks/ Diagnose)
Details> IPv4 Address : 192.168.1.123 (example)
Else if 169.x.x.x means U cannot get IP...
try connect directly to ONT port 1 via LAN
U should get 172.16.x.x (start with 172)
That means, internet is up.
Try surfing... www.google.com
if OK..then upgrade router firmware or check some settings.
If NO- DID YOU PAY YOUR BILL???
Email Address you signed up is the login - Password: CHECK YOUR EMAIL!
Usually, this means your router is KAPOOT.
Care to upgrade to a better one???