Thursday, September 5, 2013

I keep on getting disconnected

Common Question especially at 2am in the morning.

Check the following:

ONT (WHITE NUCLEUS CONNECT BOX) Does not show Link light red.
If red: means you have a broken Fiber, Change yellow patch cord and still persist, call Helpdesk

Connected to ONT port 1 (or 2 for some)
LAN port to Router (ASUS- Black /Engenius - White) via WAN Port.
Link Status is GREEN or Yellow (gigabit cable)
Link Blinking...means traffic coming thru.

Connect via LAN to Router
Go to: Control Panel\Network and Internet\Network and Sharing Center
Connections: Local Area Network (LAN)
IPv4 Connectivity : Internet (Limited-do more checks/ Diagnose)
Details> IPv4 Address : (example)

If yes..sui....
Else if 169.x.x.x means U cannot get IP...
try connect directly to ONT port 1 via LAN
U should get 172.16.x.x (start with 172)
That means, internet is up.

Try surfing...
if OK..then upgrade router firmware or check some settings.
Email Address you signed up is the login - Password: CHECK YOUR EMAIL!

Usually, this means your router is KAPOOT.
Care to upgrade to a better one???

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